The best referrals are word of mouth, satisfied patients passing on their positive stories and experiences to those who may be thinking of undertaking a procedure.
We measure customer satisfaction using a new internationally recognised standard known as Net Promoter Score (NPS), which takes all those who have positive messages about us less those who were not fully satisfied to give the service a percentage score. To put this in context the internationally renowned Harvard Business School stated “Companies that achieve world-class customer loyalty receive net-promoter scores of 75% to more than 80%”.
For the first 6 months of 2014 our NPS score was 95.2%, and our Overall Customer Satisfaction Ranking Very Happy or Delighted with our Service is 97.4%.
If you want to see what our customers thought of our service read their feedback below.